Frequently asked questions.

Yes. Urgent matters may be raised 24 hours a day, 7 days a week by WhatsApp or telephone on +44 7429 535705. On notification we identify the operative deadline, confirm in writing the commercial steps required to preserve your position and, where formal notices, proceedings or arbitration are required, coordinate with independent qualified solicitors without delay, subject to your prior approval.

Before any demand is issued or any response is sent, we prepare a written claims strategy addressing the merits and evidence, quantum, every applicable time bar and notice requirement, the counterparty’s position and ability to pay, the available negotiating leverage, a recommended settlement range and the escalation route should negotiation fail. The strategy is a commercial assessment and does not constitute legal advice.

No. Atlas Claims is a commercial claims and recovery consultancy. We do not conduct litigation or represent clients in court. Our work is claim preparation, negotiation and settlement before court. If a matter needs court proceedings, we coordinate with independent qualified solicitors on your behalf.

We offer three fee structures: a success fee linked to the amount recovered or saved, a fixed fee for defined work, and a monthly retainer for a continuous flow of claims. Your initial case review is free and without obligation. Once we have reviewed the details, we propose the structure best suited to your matter, and it is agreed in writing before any work begins. Third-party costs such as solicitors, surveyors or court fees are only incurred with your prior written approval.

Yes. The initial review of your matter is free and confidential, and there is no obligation to proceed. It gives you our honest view of the claim and, if it makes sense to continue, a clear fee proposal.

Yes. We act for businesses facing disputed invoices, supplier demands, legal notices or counterclaims. We review the claim, identify weaknesses, set-offs and counterclaims, and negotiate a reduced or structured settlement. In these matters our success fee is based on the amount saved.

We are based in London and act worldwide, including Europe, the Middle East, Asia, Africa and the Americas. Where a matter needs on-the-ground support, we engage independent local counsel or agents with your approval.

No. We act only on business-to-business matters. We do not collect consumer debts or provide claims management services in regulated consumer sectors.

For urgent matters we are available 24/7 by WhatsApp or phone on +44 7429 535705. For standard enquiries we aim to respond within one business day, and we can usually begin as soon as the engagement letter is signed.

Yes. Everything you share is treated in strict confidence and processed under UK data protection law. We are happy to sign a non-disclosure agreement before you share documents.

We look at each matter on its merits. The claim needs to be large enough, and recoverable enough, to justify the work and cost involved. The initial review will tell you honestly whether it is.

Yes. Many maritime disputes are resolved under LMAA terms. Parties may generally choose who represents them in arbitration, and we prepare submissions and quantum, coordinating with maritime solicitors where the matter requires.

The charter party (with any recap), the statement of facts, notices of readiness, pumping records where relevant, the laytime calculation and the correspondence so far.

Message us on WhatsApp immediately. The first priority is to present a complete claim within the deadline, or to agree a written extension, before working on the merits.

No. We act only on business-to-business debts. Consumer debt collection is a regulated activity in the UK and outside our scope.

For UK business contracts, the Late Payment of Commercial Debts (Interest) Act 1998 often allows statutory interest and fixed compensation unless the contract provides its own remedy. We calculate what applies to your invoices.

We give you a clear recommendation. That may be a final negotiated offer, or escalation through independent solicitors to court or insolvency proceedings, with costs agreed by you in advance.

Where a success-based structure is chosen, the fee is usually linked to the amount saved: the difference between what was demanded and what is finally agreed. We propose the structure after a free initial review, and it is set out in writing before we begin.

Acknowledge it so the deadline is not missed, but avoid admitting liability or arguing the detail before the claim has been reviewed. We can help you send a holding reply.

A statutory demand is serious and time-sensitive. Contact us immediately; we will coordinate with independent solicitors, who may be able to apply to set it aside or restrain a petition if the debt is genuinely disputed.

Yes. Many of our matters involve contracts governed by English law, but where another law applies we engage independent local counsel for advice on that law, while we lead the commercial claim and negotiation.

Yes, and these are often urgent because storage and demurrage costs accumulate daily. Contact us on WhatsApp at any hour.

Contract specifications, independent survey or inspection reports, sampling procedures and the chain of custody of the samples. Early, well-documented evidence is decisive.

After the free initial review, once you have decided to proceed. It sets out the scope, the strategy and the fee, and no work is charged before it is agreed.

Yes. We treat every matter as confidential and will sign a non-disclosure agreement before you share documents, on request.

Directly to you, or through a solicitor’s client account, unless otherwise agreed in writing.