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Service
Unpaid freight and logistics invoices, recovered.
Debt recovery for freight forwarders, NVOCCs, customs brokers, hauliers and warehouse operators: unpaid freight, storage, demurrage pass-through and disputed charges, in the UK and abroad.
In short
Forwarders carry the cost. We get it back.
Forwarders pay carriers, terminals and customs up front, then wait for customers who dispute charges, delay payment or disappear. Margins are thin, so every unpaid invoice hurts.
We know how freight invoices are built: ocean and air freight, local charges, container demurrage and detention, storage, duties and disbursements. That lets us separate genuine disputes from payment avoidance, use liens and retained cargo where available, and negotiate with customers and overseas agents in their own markets.
What we handle
Logistics receivables we recover.
Unpaid freight invoices
Ocean, air and road freight and local charges owed by shippers, consignees or overseas agents.
Demurrage & detention pass-through
Carrier D&D charges you paid on the customer’s behalf, and disputes over who should bear them.
Storage and retained cargo
Warehouse and storage charges, and the use of liens over goods in your possession where your terms allow.
Agent network disputes
Balances owed between partner agents in different countries, settled without damaging the network.
Duties and disbursements
Customs duties, VAT and third-party costs advanced for customers and never repaid.
Disputed charges
Customers who dispute rates, surcharges or delays: we separate the valid points from the excuses and settle.
How we work
Fast, firm and commercial.
- 01
Review
We review your terms of business, invoices, proof of delivery and correspondence, free of charge.
- 02
Demand
A clear demand with interest and compensation where they apply, delivered locally if the debtor is abroad.
- 03
Negotiate
We deal with the people who authorise payment, and agree payment or a secured plan.
- 04
Escalate
If needed, independent solicitors or local counsel for court action, with costs agreed in advance.
FAQ
Common questions.
General information only. Every matter turns on its contract and facts.
Can you recover freight from an overseas customer or agent?
Yes. Cross-border recovery is a core part of our work. We lead from London and use independent local agents or counsel where a local presence helps.
Can we hold cargo until the customer pays?
Possibly. Many forwarders’ standard trading conditions give a general or particular lien over goods. Whether it can be exercised depends on the terms and local law, so take advice before refusing to release cargo.
Can we add interest to unpaid freight invoices?
For UK-law contracts, the Late Payment of Commercial Debts (Interest) Act 1998 often allows statutory interest and fixed compensation unless your terms provide their own remedy. Try our free calculator.
What if the customer says the delay was our fault?
We review the evidence and the terms. Where part of the complaint is valid we negotiate a fair deduction; where it is not, we press for full payment.
How do your fees work for forwarders?
The first review is free. Recovery is usually on a success fee, and portfolio retainers suit forwarders with a regular flow of overdue accounts.
Tools & guides
Useful before you call us.
Free resources from our insights library. See also our glossary.
- Preventing bad debt: the credit terms that make recovery easier8 min read
- When a customer becomes insolvent: what UK suppliers can still do9 min read
- Free late payment interest calculatorTool
- Container demurrage and detention charges: how to check and dispute them4 min read
- Unpaid freight and hire: using liens on cargo and sub-freights5 min read
- Claiming interest and compensation on late B2B invoices5 min read
- Recovering a debt from a business in another country5 min read
Free case review
Unpaid freight on your books?
Send us the invoices and your terms of business. We will tell you, free of charge, what is recoverable and how.