Last updated: 7 October 2026. Each matter is governed by a written engagement letter, which takes precedence over this summary.
Our role
Atlas Claims provides commercial claims, recovery and negotiation services to businesses. We are not a firm of solicitors and are not regulated by the Solicitors Regulation Authority. We do not carry out reserved legal activities under the Legal Services Act 2007, such as conducting litigation or exercising rights of audience. Where these are needed, we refer you to, or instruct with your approval, independent qualified lawyers, who are responsible for their own advice.
Business clients only
We act only on business-to-business matters. We do not collect consumer debts, and we do not provide claims management services in the sectors regulated by the Financial Conduct Authority.
Engagement and fees
Our fee basis, whether a success fee, monthly retainer or fixed fee, is set out in your engagement letter before work begins. A success fee is calculated on amounts actually recovered or saved, including settlements, agreed set-offs and payments made directly to you during the engagement. Third-party costs are incurred only with your prior written approval. Fees are stated exclusive of VAT, which is added where applicable.
Client money
Recovered funds are paid directly to you, or through a solicitor's client account, unless otherwise agreed in writing.
Conduct
We negotiate firmly and fairly. We do not make misleading statements, threaten action we are not instructed or entitled to take, or use harassment, and we act in line with the Protection from Harassment Act 1997.
Your approval
We will not agree any settlement on your behalf without your prior approval.
Confidentiality
We keep your information confidential and will sign a non-disclosure agreement on request.
Liability
Our liability is set out and limited in your engagement letter.
Complaints
If you are unhappy with our service, please see our complaints procedure.
Law and jurisdiction
Our engagements are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.