We aim to provide a professional service on every matter. If something has gone wrong, we want to know so that we can put it right.
How to complain
Email contact@atlas-claims.com with "Complaint" in the subject line. Please include your name, company, the matter concerned, and what you would like us to do.
What happens next
- We will acknowledge your complaint within 3 business days.
- We will review the matter and the relevant records in full.
- We aim to send a full written response within 15 business days. If we need longer, we will explain why and give you a new date.
If you remain unhappy
If our response does not resolve your complaint, you may refer the matter to mediation or to the courts of England and Wales, in line with your engagement letter.